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Events at Boston

Customer Helpdesk Consultant

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MODULES 

  • Keyboarding**
  • Introduction to PC*
  • Word Processing*
  • Spreadsheets*
  • Presentation Graphics*
  • Understanding the Internet*
  • Outlook*
  • Principles of Customer Service*
  • Introduction to Public Relations*
  • General Office Practice*
  • Business English*

 

All modules are compulsory and must be passed.

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for. 

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessments formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments which will be charged for.

 

PERSONALITY PROFILE 

Friendly | Caring | Diplomatic | Communicative | Confident

 

OUTCOMES 

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to understand the needs of the customer
  • Responsibility for making decisions to satisfy the customers’ needs
  • Ability to compile own correspondence and liaise with senior management
  • Ability to communicate effectively with customers

 

ENTRY REQUIREMENT

National Senior Certificate; or National Certificate (Vocational) L4; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

 

PROGRAMME CATEGORY 

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Customer Helpdesk Consultant including eligibility ito RPL for a total of  10 Higher Education credits on NQF L5 (HCLT1) and 14 Higher Education credits on NQF L6 (HCLT2).

 

FURTHER STUDY OPPORTUNITIES

On successful completion the Learner may apply for admission with advanced placement to an accredited Boston Higher Education Programme.

 

 

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