Customer Helpdesk Consultant
• Introduction to PC*
• Word Processing*
• Presentation Graphics*
• Understanding the Internet*
• Principles of Customer Service*
• Introduction to Public Relations*
• General Office Practice*
• Business English*
All modules are compulsory and must be passed.
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.
Friendly | Caring | Diplomatic | Communicative | Confident
• Ability to operate effectively in the workplace using a number of Windows-based end-user applications
• Ability to understand the needs of the customer
• Responsibility for making decisions to satisfy the customers’ needs
• Ability to compile own correspondence and liaise with senior management
• Ability to communicate effectively with customers
National Senior Certificate; or National Certificate (Vocational) L4; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Customer Helpdesk Consultant
FURTHER STUDY OPPORTUNITIES
Ito RPL, on successful completion the Learner may apply for admission to a Boston Higher Certificate Programme or an Occupational Qualification. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.