• Introduction to PC*
• Word Processing*
• Business English*
• Principles of Customer Service*
• Administration and Accounting Practice*
• Legalities and Ethics*
• Call Centre Operations*
All modules are compulsory and must be passed.
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.
Assertive | Friendly | Motivated | Good at Communicating | Confident | Responsible
• Ability to operate effectively in the workplace using a number of Windows-based end-user applications
• Understanding of the debt recovery process, administration and portfolios
• Knowledge of the key legislation, codes of conduct and ethics in the debt recovery context
A National Senior Certificate or National Certificate (Vocational) or equivalent qualification OR alternatively Learners can apply for RPL entry into the programme from the Academic Committee at Boston Head Office.
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Debt Collector
FURTHER STUDY OPPORTUNITIES
Ito RPL, on successful completion the Learner may apply for admission to a Boston Higher Certificate Programme or an Occupational Qualification. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.