Call Centre Operator

Call Centre Operator

YEAR ONE MODULES

  • Windows*
  • Word Processing*
  • Spreadsheets*
  • Presentation Graphics*
  • Understanding the Internet*
  • Outlook*
  • Call Centre Operations*
  • Principles of Customer Service*
  • Business English*
  • Reception Skills*

ASSESMENT STRATEGIES

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

PERSONALITY PROFILE

Clear Speaking Voice | Friendly | Patient | Efficient

OUTCOMES

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to communicate effectively
  • A sound knowledge of effective telephone techniques
  • Ability to understand the needs of the customer
  • Ability to capture information accurately

ENTRY REQUIREMENTS

Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Call Centre Operator

FURTHER STUDY OPPORTUNITIES

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.

All modules are compulsory and must be passed.